Our Approach

ENGAGE. EVALUATE. EXECUTE.

We help you engage with your stakeholders so that you can gather information and gain a better understanding of what they think about a particular issue. We help you analyse and evaluate the outcomes of that engagement, turning data into information and information into knowledge. We help you use that knowledge to execute informed, credible decisions.

We always aim to abide by the following values.

Strategic
We begin with the end in mind. We will have an in-depth conversation with you at the start of each project so that we understand your preferred outcome, the process you are looking for, who should be involved and the wider landscape within which your project operates.
We have created an extensive partnership network which allows us to build the best team for a project, whatever the business location or nature of the work. We can work with your own in house team; other consultants or we can provide an entire suite of ‘engagement’ services.
We respect our clients and seek to exceed their expectations. We respect the community within which we operate. We also respect our engagement partners and co-workers.
Passionate

We love what we do and are passionate engagement enthusiasts. We are certified engagement practitioners, obtaining qualifications from the two leading bodies in public participation; the Consultation Institue (tCI) and International Association for Public Participation (IAP2).

We strive to put best practice consultation principles (such as Timeliness and Accessibility)  into practice as we believe it increases the public’s trust in the process and contributes to productive and positive outcomes.

We believe in providing excellent value for money and will work hard to ensure that we stay within your budget while still providing the best possible advice. All teams are comprised of only senior, experienced and expert consultants. When we commit to a task or a deadline, we deliver.